Returns & Exchanges
We want you to love every brew; however, due to the perishable nature of our freshly roasted coffee, we can only accept returns on equipment and non-food lifestyle items within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and is not a perishable food product like roasted coffee beans or pods.
Contact Support
Email our guest experience team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Pack and Ship
Securely package your items and send them back to our London roastery using a tracked postal service to ensure safe delivery.
Refund Processing
Once we receive and inspect your item, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing